I've been given priority access – why can't I see any delivery slots? The Ocado website states: 'If you’re an Ocado customer and you, or someone in your household, has received a letter from the NHS or Wales' Chief Medical Officer to say that you, or they, are 'extremely vulnerable' to the symptoms of Coronavirus, please let us know by filling out and submitting our Contact Us form.' You can also call the company's dedicated phone line on 03. MORE: How to secure a Sainsbury's home delivery slot for a vulnerable person I have received a government letter but not heard from Ocado – what should I do? They will ask for your NHS number but you can still register if you don't have it. Ocado reminds vulnerable customers to declare that you are in need of support with essential supplies, otherwise they won’t receive your data from the government. Ocado advises customers in this situation to visit gov.uk/coronavirus-extremely-vulnerable to register onto the government’s list. How do I find out if I'm on the government's vulnerable people list? The online food shopping service is giving priority access to their customers who are on the government’s shield list of extremely vulnerable people. Ocado is giving priority bookings to vulnerable customers Who gets priority online booking slots with Ocado?